Healthcare Support - Level 3 Diploma (CACHE)

Course aims

The Level 3 Diploma in Healthcare Support provides learners with the knowledge, understanding and skills required to work in a range of healthcare support settings.

Course length

175 hours – 35 weekly sessions of 5 hours and 200 placement hours.

Learners will spend the first 4 weeks completing a free separate short course (20 hours) Building Resilience. This will allow learners to gain essential skills and to provide an overview of what to expect when working in schools. Successful learners then progress to. the main course.

Will I gain any qualifications?

You will gain a NCFE CACHE Level 3 Diploma.

Do I need any knowledge, skills or qualifications?

You would normally be expected to hold a relevant level 2 qualification, and have level 2 qualifications in English and maths. You will need to have a good command and understanding of written and spoken English. Proof of at least 200 placement hours is required.

What could this course lead to?

Healthcare support staff can work in a variety of different settings within the NHS and private care facilities. The role of the support staff is to provide assistance to healthcare professionals in diagnosing, treating and caring for patients.

This course could provide learners with the entry requirements needed to continue studying as a trainee Nursing Associate.

Course content

The qualification is formed of mandatory and optional units. The mandatory units cover core competencies while the optional units allow learners to choose from a variety of specialist areas to tailor the qualification to their needs, interests and to reflect the context of their work.

Optional unit groups:

  • Option 1: Adult Nursing Support
  • Option 2: Maternity Support
  • Option 3: Theatre Support
  • Option 4 Mental Health Support
  • Option 5: Children and Young People Support
  • Option 6: Allied Health Profession – Therapy Support

How will I learn?

You will have information delivered by tutors as well as developing self-directed learning so that you can carry out your own research and enter into productive group and paired discussions. You will demonstrate your learning and skills by producing work and evidence for your portfolio, which will be carried out as homework or practical work in the setting. . A substantial amount of Independent study and research is required.

What materials or equipment will I need to provide?

The most important resource you will have is your willingness to learn. You should also have a supply of pens and paper. 

Your commitments as a learner

To achieve success on the course you will need to:

  • Attend regularly. If you need to miss a class, please let us know in advance.
  • Attend placement.
  • Have sufficient time for self-study and completion of homework.
  • Complete the course.
  • Complete all the assessments.

Disclosure and Barring Service (DBS): DBS checks are carried out on everyone who works with, or trains to work with, children, young people and vulnerable adults. BAES will carry out these checks before you start a work placement that is part of a social care course, along with a right to work check.

For enrolment on social care courses and for your DBS check you must provide original, approved documents which give evidence of your identity and address.

To get a full DBS check you must have been resident in this country for at least five years. If you have not been resident for at least 5 years, you must also produce a Statement of Good Conduct (written in English) from your previous country BEFORE you can be enrolled onto a social care course.

If you have a criminal record which may bar you from working with children, young people and vulnerable adults, please discuss this with a member of staff before enrolling, as all previous convictions and cautions will be disclosed and this could prevent you from qualifying.

A Right to Work check will also be carried out.  

Interview and Initial Assessment

You will need to complete a written assessment and undertake a one to one discussion prior to enrolling onto a course. This is mandatory for all learners. Call our Information Line on 0121 303 4318 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to make an appointment.

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