Service Update
Open for learning

All our courses are currently online or remote learning.

On site learning will start again for some existing learners week commencing Monday 15 March 2021

New enrolments and online initial assessments continue to be available. If you need help with accessing or using IT equipment we can help.

To find out more
email information@baes.ac.uk or call 0121 303 4318

Do you want to work in an office, call centre or in a customer-focussed industry?

Are you looking to develop your career or gain a promotion? Do you run your own business and want to improve the way you work?

Administration, organisation and customer service are essential to the running of every successful business. Demand for these business service skills are highly sought as they are needed in every employment sector.

Our courses will give you the knowledge and skills you need to thrive in the modern business world or office environment or start up your own business. You will have the opportunity to gain nationally recognised qualifications which will allow you to get a job or to access higher level courses with other learning providers.

Business Administration

These courses are suitable for people considering looking for work in a business administration role - this could be in a school setting, local government, a private sector office or hospital.

Business Administration - Entry 3 Award - 30 hours

This introduction course will help you to develop the knowledge and skills needed to identify and complete routine tasks undertaken by administrators, such as creating documents and filing. You will also learn about the appropriate behaviour for working in a office environment. This course is a great starting point if you are looking for a new career and you think you may need extra support with English or maths.

Business Administration - Level 1 Award
This course is for learners who would like to develop their employability skills within the business and administration sector. On the course you will gain an insight into different types of business organisations and the wide range of business functions required within a successful organisation. You will develop the skills needed to communicate effectively with both colleagues and customers and understand the skills needed for effective team work.

Business Administration - Level 2 Certificate 
This course will further develop your skills and knowledge and allow you to gain employment in a business or administrative role or access higher level Business qualifications or an apprenticeships. This level 2 qualification is also suitable if you are already in a junior role and want to develop your skills further to become a future team leader or business manager. 

Business Start Ups - Level 1 Award 
If you are considering starting your own business this course will help you develop your entrepreneurial skills and get the knowledge you will need to build a business. On the course you will gain a greater understanding about enterprise and awareness of the factors that affect success. You will learn about how to produce a business product and how to successfully market your business

Customer Service

These courses are ideal for people considering a career in a customer-facing role - this could be working in a call centre, bank, shop or an office reception area.

Customer Service - Entry 3 Award 
This introduction course will start to develop the skills you will need to successfully communicate with both internal and external customers and you will gain a basic understanding about the principles of customer service. This course is a great starting point to a new career if you think you may need extra support with English or maths.

Customer Service - Level 1 Award
This course will give you the skills and knowledge to deliver good customer service, know the different communication methods, how to provide good customer service in line with organisational procedures and know how to effectively deal with customer queries, problems and complaints.

Customer Service - Level 2 Certificate
This course will further develop your skills and knowledge, directly relevant to delivering excellent Customer Service. On completion of this course you will have the knowledge and skills necessary to gain entry level employment working in a variety of customer focussed job roles or access higher level qualifications in Customer Service or Business.

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