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We have 100s of new courses and learning opportunities available. You can book your assessments and enrolment now. Remember, if you need help with accessing or using IT equipment we can also help.

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Professional Qualifications

Time to take the next step in your professional development?

Our nationally recognised professional training and qualifications will ensure you and your organisation have the business knowledge and skills needed to prosper in an ever-changing world.

If you are looking to move up the career ladder there has never been a greater need for the skills and knowledge you will gain through doing our professional qualification courses. Knowledge of project management, business analysis and how to manage change has never been more vital as businesses and organisations continue to rearrange their services and reorganise their workforce to meet the demands of the current economic climate. 

Read more: Professional Qualifications

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Digital Marketing - Level 1 Certificate

Digital Marketing - Level 1 Certificate

Course Aims

To develop practical digital marketing skills using various platforms and software to design the final product and obtain a qualification. 

Course Length

60 Guided Learning Hours. Courses are usually 30 weeks at 2hrs per week.

Who Is This Course For?

Our new course in Digital Marketing is for anyone who wants to advertise and promote their business using digital marketing or for anyone who wants to get into digital marketing employment. The pre-requisite subjects are included in this course so no prior experience in marketing is necessary. However, you need to have the following accounts setup prior to the course: Facebook, Twitter, LinkedIn and Instagram. This course will help to develop your social media knowledge, provide a guide into what a successful social media plan consists of, how to identify and engage your target audience as well as identifying the tools to measure your social media success with and a handy guide of hints and tips on time saving, all relevant to your small businesses.

Will I Gain Any Qualifications?

Yes, TLM Ingots IT User Skills Level 1 Certificate.  There is an assessment for each unit. You will have lots of chance to practise the skills you need online and in class before you do the assessments.   All our ICT courses embed development of study, English, maths and job skills to help prepare you for study at higher levels and improve work prospects.

Do I Need Any Prior Knowledge, Skills Or Qualifications?

No.  The subjects you need are included in this course so no prior experience in digital marketing is necessary.  Your English, maths and IT skills will be assessed before you join the course to make sure that the course is the right level for you.  You should have a working knowledge of various social media networks.

Course Content

This course covers the essentials behind developing creative and successful social media advertising campaigns. You will explore best-practice campaigns and tools and techniques for writing copy, developing imagery and video, and aligning paid, owned and earned social media activity.

You will be introduced to advertising planning and management techniques on Twitter, Facebook, Instagram and LinkedIn as well as emerging platforms with advertising opportunities. This course takes you through practical exercises designed to help you go on develop your own social media paid strategy.

The qualification includes the following units:

  • Improving Productivity Unit (3 credits)
  • Specialist Software (2 credits)
  • Video Software (2 credits)
  • Imaging Software (3 credits)
  • Digital Editing & Publishing (4 credits)


English, maths and employability skills are also included and will be aimed at you individually, giving you what you need to make progress.   Enrichment activities are embedded into the course.  Studying for this focused qualification will quickly increase your employability, confidence and career prospects.

What Could This Course Lead To?

You could apply for digital marketing jobs or progress in your studies. Potential starting salaries in social media/digital marketing £28,000+. Source: Social media intern jobs in Birmingham 2019.

How Will I Learn?

  • Learning will take place initially in a classroom environment and then online from your home using Birmingham Adult Education Services Virtual Learning Environment (VLE - Moodle) which is a secure online tool to support you with your studies. It has been designed to complement teaching and offers a flexible addition to studying with us. Various other tools like Microsoft Teams, Zoom & Padlet will be used to enhance teaching & learning.
  • You will be able to access resources, engage in online activities, study independently, and participate in group discussions with your teacher. You will record your own progress and have your work checked regularly throughout the course.
  • Once you are enrolled your teacher will provide you with an enrolment key and show you how to access the resource.

What Materials Or Equipment Will I Need To Provide?

You will need to have access at home to:

  • A laptop, computer which is connected to the internet
  • Notepad and pen – you will need to take notes during the online sessions and a folder to store hand-outs and completed exercises

What We Require Of You As A Learner?

  • Regular attendance is essential for you to succeed
  • You will be expected to attend the full course
  • Work at home will need to be completed punctually and sent to your teacher for marking
  • You will need to ensure that you allow sufficient time for self-study and complete any homework set

Useful Website(s)

Contact Details

Sameena Asmat| Curriculum Leader… | T: 0121 675 8053 … |M: 0752222 8644… |E: This email address is being protected from spambots. You need JavaScript enabled to view it.

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Customer Service – Level 1 Award

Customer Service – Level 1 Award

Course Aims

This course is for learners who would like to develop their knowledge to work in the customer service industry. At this level you will develop a good base understanding that may help you progress to a Level 2 qualification in Customer Service. 

Course Length

40 Guided Learning Hours. You will also need to schedule additional time on a weekly basis to complete individual learning assignments.  This qualification will be assessed with a formal assessment at the end of the course.  This exam comprises of short questions followed by small case study with longer questions.

Who Is This Course For?

For people wishing to work with people in a customer-facing role - this could be in a bank/shop/office reception. It will provide the skills needed to deal with both external and internal customers.

Will I Gain Any Qualifications?

Yes – City and Guilds Level 1 Award in Customer Service.

Do I Need Any Prior Knowledge, Skills Or Qualifications?

Previous experience of a retail/customer services environment would be useful. You will need to successfully complete the initial assessment to secure a place on the course. You will require English skills at Level 1.

Course Content

By the end of the course you will:

  • Know how to deliver good customer service
  • Know different communication methods
  • Know how to provide good customer service in line with organisational procedures
  • Know how to effectively deal with customer queries, problems and complaints

What Could This Course Lead To?

Customer service skills are in demand and can help you find work in almost any industry or job role - you could use these skills in almost any setting for example, working in a busy call centre, a sports or leisure centre, a hair salon or a bank. If you work as a freelance or contractor, customer service skills can help you build up your business by increasing your customers' satisfaction. You could look to do Customer Service Level 2 or further develop your skills by doing Business Administration qualifications - look at our Business Administration at  Level 1 or Level 2.

How Will I Learn?

  • Learning will take place initially in a classroom environment and then online from your home using Birmingham Adult Education Services Virtual Learning Environment (VLE - Moodle) which is a secure online tool to support you with your studies. It has been designed to complement teaching and offers a flexible addition to studying with us. Various other tools like Microsoft Teams, Zoom & Padlet will be used to enhance teaching & learning.
  • You will be able to access resources, engage in online activities, study independently, and participate in group discussions with your teacher. You will record your own progress and have your work checked regularly throughout the course.
  • Once you are enrolled your teacher will provide you with an enrolment key and show you how to access the resource.
  • Using ICT to complete your assignments.

What Materials Or Equipment Will I Need To Provide?

You will need to have access at home to:

  • A laptop, computer which is connected to the internet
  • Microsoft Office 365 which we will provide for free when you enrol on one of our courses
  • Notepad and pen – you will need to take notes during the online sessions and a folder to store hand-outs and completed exercises
  • The most important resource you will have is your willingness and enthusiasm to learn
  • You need to attend and sit the final exam

Useful Website(s)

Contact Details

Vina Patel Teaching & Learning Manager… | T: 0121 464 9138 … |M: 07548 124000… |EThis email address is being protected from spambots. You need JavaScript enabled to view it.

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Customer Service - Level 2 (Certificate)

Customer Service - Level 2 Certificate

Course Aims

To develop skills and knowledge, directly relevant to delivering excellent Customer Service.  The course will prepare you for employment or a level three course in this area.

Course Length

120 Guided Learning Hours. Courses are usually 1 x 3.5hrs per week.

Who Is This Course For?

Adults (19+) who would like to develop their Customer Service skills for everyday life and work and achieve a Level 2 qualification.

Will I Gain Any Qualifications?

Yes, Pearson BTEC Level 2 Certificate in Principles of Customer Service.  There are a range of learning activities to ensure you have the skills and knowledge for each assessment.  There is a written assessment for each unit, therefore good ICT skills are essential. The course embeds the development of study, English, maths and job skills to help prepare you for study at higher levels and improve your work prospects. 

Do I Need Any Prior Knowledge, Skills Or Qualifications?

Your English, maths and IT skills will be assessed before you join the course to make sure that the course is the right level for you.  Your English skills need to be at a Level 2, as there are a number of significant assignments that need to show your understanding and application of key customer service knowledge.

Course Content

By the end of the course you will complete the following mandatory units:

  • Customer Service Principles
  • Understanding Customer Service Delivery
  • Communicating with Customer 

Six optional credits must also be completed to achieve the qualification, your tutor will advise you of these units.

What Could This Course Lead To?

This course could lead to employment or progression to a higher level e.g. Level three course. This course could also allow transition to a Business Administration Level 2 Qualification.

How Will I Learn?

  • Learning will take place initially in a classroom environment and then online from your home using Birmingham Adult Education Services Virtual Learning Environment (VLE - Moodle) which is a secure online tool to support you with your studies. It has been designed to complement teaching and offers a flexible addition to studying with us. Various other tools like Microsoft Teams, Zoom & Padlet will be used to enhance teaching & learning.
  • You will be able to access resources, engage in online activities, study independently, and participate in group discussions with your teacher. You will record your own progress and have your work checked regularly throughout the course.
  • Once you are enrolled your teacher will provide you with an enrolment key and show you how to access the resource.
  • Using ICT to complete your assignments.

What Materials Or Equipment Will I Need To Provide?

You will need to have access at home to:

  • A laptop, computer which is connected to the internet
  • Microsoft Office 365 which we will provide for free when you enrol on one of our courses
  • Notepad and pen – you will need to take notes during the online sessions and a folder to store hand-outs and completed exercises
  • The most important resource you will have is your willingness and enthusiasm to learn

Useful Website(s)

Contact Details

Vina Patel Teaching & Learning Manager… | T: 0121 464 9138 … |M: 07548 124000… |EThis email address is being protected from spambots. You need JavaScript enabled to view it.

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Customer Service – Entry 3 Award

Customer Service – Entry 3 Award

Course Aims

To develop skills and knowledge, directly relevant to delivering excellent Customer Service.  The course will prepare you for employment or a level one course in this area.

Course Length

30 Guided Learning Hours.  You will also need additional study time to write and complete three assignments.  

Who Is This Course For?

Adults (19+) who would like to develop their Customer Service skills for everyday life and work and achieve a Customer Service qualification.

Will I Gain Any Qualifications?

Yes, Pearson BTEC Entry 3 level Award in Customer Service.  There are a range of learning activities to ensure you have the skills and knowledge for each assessment.  There is a written assessment for each unit, therefore good ICT skills are essential. The course embeds the development of study, English, maths and job skills to help prepare you for study at higher levels and improve your work prospects. 

Do I Need Any Prior Knowledge, Skills Or Qualifications?

Your English, maths and IT skills will be assessed before you join the course to make sure that the course is the right level for you.

Course Content

By the end of the course you will complete the following mandatory units;

  • Introduction to working in a customer service role
  • Understanding Customer Service
  • Investigating Rights and Responsibilities at Work 

What Could This Course Lead To?

This course can lead to employment or progression to a higher level e.g. Level one course.

How Will I Learn?

  • Learning will take place initially in a classroom environment and then online from your home using Birmingham Adult Education Services Virtual Learning Environment (VLE - Moodle) which is a secure online tool to support you with your studies. It has been designed to complement teaching and offers a flexible addition to studying with us. Various other tools like Microsoft Teams, Zoom & Padlet will be used to enhance teaching & learning.
  • You will be able to access resources, engage in online activities, study independently, and participate in group discussions with your teacher. You will record your own progress and have your work checked regularly throughout the course.
  • Once you are enrolled your teacher will provide you with an enrolment key and show you how to access the resource.
  • Using ICT to complete your assignments.

What Materials Or Equipment Will I Need To Provide?

You will need to have access at home to:

  • A laptop, computer which is connected to the internet
  • Microsoft Office 365 which we will provide for free when you enrol on one of our courses
  • Notepad and pen – you will need to take notes during the online sessions and a folder to store hand-outs and completed exercises
  • The most important resource you will have is your willingness and enthusiasm to learn

Useful Website(s)

Contact Details

Vina Patel Teaching & Learning Manager… | T: 0121 464 9138 … |M: 07548 124000… |EThis email address is being protected from spambots. You need JavaScript enabled to view it.

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