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Your feedback is really important to us

It’s always good to hear from you when things go right! However, it’s equally important for us to know when things haven't been so good.

If you are unhappy with any part of our service, or if anything is getting in the way of your learning we really do want to hear about it. There are a number of ways you can pass on your views to us.

Speak to a member of staff

You can do this in person or by calling 0121 303 4318. We will always listen to your views and if possible resolve any issues for you straight away. If the member of staff is unable to help you, they will pass on your comments straight away to some-one else who can.

Write it down

You can do this in a number of ways.

Pop down your thoughts on one of our Learner Voice postcard and drop it in your centre’s Learner Voice postbox. The Centre Manager will be able to decide the best way to deal with this information. Please note: These boxes are emptied weekly.

If you prefer you can ask for a Learner Voice feedback form or fill in the online version below.

Alternatively you can fill in a Birmingham City Council feedback form at www.birmingham.gov.uk/yourviews

You can find out more information about our Complaints procedure here or ask a member of staff for a copy of our InfoSheet.

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